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Why is the adjuster not answering my calls

Adjusters often manage large workloads and may not prioritize your claim unless you push for answers. Some delays are unintentional. Others are strategic to slow payouts.

EstiVerify helps you understand whether the silence is normal or a sign of claim stalling.

Why does the adjuster take days to reply to simple questions

Slow responses reduce pressure on the insurer to move quickly. Many adjusters use delays to control claim speed and payouts.

EstiVerify helps you decide when to escalate the lack of communication.

What does it mean if they keep saying they are reviewing my file

Reviewing the file can be a real step, or it can be a stalling phrase. It often means no progress is being made.

EstiVerify checks your estimate and tells you what normally happens next so you can call out the delay.

Why did my adjuster disappear after the first estimate

This happens when the insurer knows more money is on the table. Staying quiet often discourages customers from asking for corrections.

EstiVerify shows you what they missed so you can push for a supplement even when they go silent.

Why do I get different answers every time I call

This is common. Claims departments are large, and not everyone sees the same notes. Sometimes conflicting answers are used to slow the claim.

EstiVerify helps you get clarity so you know which steps are valid and which are distractions.

Why is my claim taking so long

Insurers sometimes delay claims to reduce payouts and discourage follow up. They know many people will settle early out of frustration.EstiVerify helps you identify whether your delay is normal or a stalling tactic.

Why do they keep asking for more information

Repeated requests can be legitimate or a method to slow the claim. Each delay buys time and reduces payout pressure.

EstiVerify helps you decide whether the requests are reasonable.

Why do they say they cannot reach the other insurance company

Insurers often blame each other during subrogation or liability checks. These delays can take weeks if not managed.

EstiVerify explains what is normal and what you can push for.

Why do they pause everything when a supervisor needs to review it

Supervisor reviews are real, but they are also a known stalling mechanism. Files can sit untouched for days or weeks.

EstiVerify helps you time your follow up so the file does not get buried.

Why do they refuse to give me timelines

Giving timelines creates accountability. Many insurers avoid deadlines to control the pace of the claim.

EstiVerify tells you standard timeframes so you know when to escalate.

Why do they say one thing on the phone and another in writing

Phone calls allow vague statements. Written messages create accountability. Some adjusters use verbal explanations to hide weak positions.

EstiVerify helps you understand what is real and what is an attempt to soften bad news.

Why did one adjuster approve something and another deny it

This happens when internal guidelines conflict with real repair procedures. Different adjusters may follow different scripts.

EstiVerify gives you a neutral breakdown so you know which answer is correct.

Why do they tell the shop one thing and me something else

This is common when insurance wants to avoid responsibility. Telling each party something different creates confusion and slows the process.

EstiVerify reviews your estimate so you know what is truly required.

Why do they give vague answers to direct questions

Vague answers prevent commitment. If they never say yes or no, you cannot hold them accountable.

EstiVerify simplifies the claim details so you know exactly what to request.

Why do they blame the shop for everything

Blaming the shop is a common tactic used to avoid approving needed repairs. They shift responsibility so you do not challenge the insurer.

EstiVerify tells you whether the shop or insurer is correct so you can respond confidently.

Why do they say the shop is overcharging

They want you to side with the lower number. Most of the time shops follow real procedures and insurers follow cost saving guidelines.

EstiVerify compares both estimates and shows you who is right.

Why do they push me to go to their preferred shop

Preferred shops agree to insurer pricing. This benefits the insurer, not you.

EstiVerify shows whether the preferred shop is missing needed repairs.

Why do they warn me not to request supplements

Supplements increase the claim cost. Some adjusters try to discourage them by calling them unnecessary.

EstiVerify shows you exactly what the supplement should include.

Why do they make it sound like I am being unreasonable

They use language to pressure you into accepting less. Many customers back down when they feel they are pushing too hard.

EstiVerify gives you facts so you know when you are being fair.

Why do they say my request is outside guidelines

Guidelines are internal rules created by the insurer. They are not real repair procedures.

EstiVerify shows which items come from real collision repair standards and which come from cost saving scripts.

Why do they tell me to wait for the shop and the shop tells me to wait for them

This loop happens when the insurer avoids approving needed repairs. Each side points to the other.

EstiVerify gives you clarity on what step should happen next.

Why did they send me paperwork I do not understand

Insurance paperwork is often filled with technical terms that confuse customers. Confusion benefits the insurer.

EstiVerify breaks down the estimate in plain language so you know what you are signing.

Why did they give me instructions that contradict the repair shop

Insurers sometimes give directions that conflict with real repair procedures. It creates doubt and slows approval.

EstiVerify shows you which instructions follow real repair standards.

Why does every adjuster give me different instructions

Insurance teams are large and not always consistent. Some adjusters are experienced. Others rely on scripts.

EstiVerify gives you consistent guidance based on real collision repair practices.

Why do they say they will call the shop and then never do it

This is a common tactic to avoid approving repairs. They promise to reach out but do not follow through.

EstiVerify helps you know what to request to keep the claim moving.

How do I get the adjuster to respond

You can escalate your requests, call during business hours, send written follow ups, or request a supervisor review.

EstiVerify helps you decide the right approach based on your claim stage.

Can I request a new adjuster

Yes. You can request a new adjuster if communication is poor or if the claim is not being handled properly.

EstiVerify gives you the reasons you can use when requesting reassignment.

Should I communicate only in writing

Written communication creates a record and prevents misinterpretation. It is often the best way to protect yourself.

EstiVerify helps you understand what needs to be documented.

What do I do if they stop communicating entirely

Silence can be a stalling tactic. You can request a supervisor review or escalate the file.

EstiVerify helps you draft questions that force a next step.

How do I keep my claim from being delayed

Track communication, document everything, request clear timelines, and avoid verbal only agreements.

EstiVerify reviews your estimate so you can push for missing items and next steps with confidence.

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